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Returns Terms and Conditions

Returns Terms and Conditions

You must contact BuiltForTrucks.com before attempting to return any items. Contact us regarding returns at returns@builtfotrucks.com

Shop Confidently. All requests for returns must meet our returns terms and conditions policy. Once we review your request and determine that your item is eligible for a return, we will provide you with an RGA number (Return Goods Authorization). This number is for your protection and for our internal records. Under no circumstances will we accept a return without an RGA number. All returns are subject to approval.

  • All items returned must have an RGA number. Any items returned without an RGA number will be refused and returned to sender at the customer’s expense.
  • All item parts, boxes, etc. must be returned, along with the RGA number and form on which the customer explains the reason for return.
  • Any product refused for delivery will also be subject to a restock or return fee and the customer will be charged for shipping both ways.
  • If you see that an item has been damaged (as in bent steel) in shipping, do not sign for nor accept the item. If you sign for the item, it will indicate your acceptance of the item. If damage is not present until closer inspection, then you must still contact Shipping or Freight carrier and Built For Trucks within 24 hours of delivery. We recommend that you take pictures to note the damage as the shipping company will be contacted based on your claim. Any damage claims after 5 days are typically denied by carriers.
  • If the item is sent back on refusal and shown to have no damage, then the customer will be charged for the item, including any restock or shipping or return shipping fees.
  • If the item was shipped under a free shipping, return of the item will be charged regular standard shipping upon return. The customer will receive credit for the difference after the shipping charges are met.
  • ALL items eligible for return must be returned in original packaging.
  • Any damage or claims of damage to ground shipping items must be submitted to BuiltForTrucks.com in writing and within 5 business days or will not be considered a valid damage claim. Damage claims reported over 5 business days are not permitted due to shipping company reporting guidelines and limitations. Once customer takes possession of shipment it is considered customer property and if no damage is reported in reasonable time then customer is considered to have taken full ownership of the shipment and the shipment was received in good condition and free of damage. 
  • No returns will be accepted on items that have been installed or altered. Any item returned that has been tampered, installed, used condition, poor condition, or returned with missing parts will not be accepted for return, and the item will rejected at customer’s expense, to include any shipping and return shipping fees. We will apply a credit to your credit card after the item is received back, minus any restocking fees and shipping costs.
  • Any manufacturer warranties made are the responsibility of the said manufacturer.
  • Claims of warehouse damage: Any claims of damage must be noted at the time of delivery. Customer is required to inspect the item before signing off for the product. No returns, refunds, or credits will be granted for products signed off in good condition. To include, but not limited to special order, custom built, heavy duty items, welded parts. 
  • In accordance with this returns policy, we may re-bill the customer’s credit card and chargeback for additional shipping and handling charges. 
  • Exceptions to the Return Policy: Certain merchandise either is not refundable nor returnable by its nature or is not considered to be returnable. No returns, refunds, or credits accepted on special order, customized, custom-made, heavy duty items, oversized items, or custom-developed products. To include, but not limited to painted products, fuels tanks, powdercoat parts, welded parts, wire or rope products, pipe or fiberglass products. No returns or refunds on special order, backorder, custom fit, discontinued items, or direct from manufactuer items. No returns accepted on Goods used or damaged after purchase, Customized goods received as ordered, and Goods not returned with their original package. Sale items (if applicable) Only regular priced items may qualify for returns or refunds, unfortunately sale items cannot be refunded. All the the parts or products listed above as exceptions to the return policy are sold "as is" and all sales are final. 
  • Manufacturer defect: Any claims of manufacturer defect must be noted at the time of the delivery. Customer is required to inspect their purchase for defect before signing for the item. No refunds, returns, or credits will be granted to products signed off as in good condition. To include, but not limited to special order, custom built, heavy duty items, welded parts. 
  • Most products we offer at BuiltforTrucks.com are secured with a MANUFACTURER's warranty. The specific terms of warranties vary from product to product. Warranty information should come within your final purchase package upon receipt of your order. If you would like specific warranty information on a particular product before, please contact a customer care professional at our toll free customer service number. Please note that BuiltforTrucks.com is not responsible for guaranteeing a manufacturer warranty, nor the facilitation of refunds, credits, or returns thereof. We can facilitate this process with the manufacturer upon request.
  • Warranty information is included explicitly within every packaged order. Warranty is void if an item is altered, misused or installed improperly. If you have any questions about the manufacturer warranty prior to installation, please call our toll free number. BuiltforTrucks.com is not liable for any direct or indirect consequential damage of any kind.

Returns:
All standard returns, excluding any exceptions, are subject to a restock fee of 35% of the purchase price of the item returned, as well as all shipping or freight charges to return ship the item back to us. Any granted refund or reimbursement for an exchange will represent the cost of the item, minus any restock fees. Original shipping is nonrefundable. In some cases of oversized or freight items customers may have to arrange their own return shippng; this is standard freight and/or manufacturer policy and is non-negotiable. ALL returns are subject to approval from staff upon receipt. For Returns that qualify for and meet all requirements of our Returns Terms and Conditions must be accepted within 5 days of you receiving the product. The item(s) must be in excellent condition with no physical damage or visible signs of use. If upon inspecting the item that is being returned, if it is determined that the item does has wear and tear, physical damage, or signs of use, then the pending return in question can be declined and subject to restock fee. Customer will also be responsible for return shipping. 

Order Cancellation:
We fill all of our orders immediately and they go into processing. All requests for order cancellation must be received within one (1) hour of the initial order placement using our online Order Cancellation Form. If the request is not received within one (1) hour of the initial order placement, then the item goes immediately into production. All cancellations are subject to the 35% cancellation fee. Order cancellation and returns for customer errors in choosng application, address errors, typos, etc cannot be granted unless compliant with the above 1 hour policy. Please check all confirmation emails to ensure that that application, part numbers, and personal information is accurate before ordering. Cancellations cannot be granted for special order, back order, or discontinued items for any reason. There are no exceptions to our cancellation policy; cancellation due to personal matters (e.g. buying a new truck; personal truck damage, local conditions, etc) not permitted on special orders or may be subject to cancellation fee for stock items. All sales are final. Original Shipping is nonrefundable. If you have any questions about an item while ordering, please contact one of our friendly Customer Care representatives before placing the order.