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Terms and Conditions

Built For Trucks General Terms and Conditions

 

 As a user of this business site and resources, you are required to comply with, and to ensure compliance with, all laws, ordinances and regulations applicable to your activities at Built For Trucks and on BuiltForTrucks.com.


The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Customer", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “Ourselves”, “We”, "Us" "The Company", refers to BuiltForTrucks.com and any person to who the rights of the company have been assigned.

"BuiltForTrucks" and "BuiltForTrucks.com" are trademarks of BuiltForTrucks, LLC and are protected by United States and international laws. The Terms and Conditions do not authorize you to use "BuiltForTrucks," "Built4Trucks" or any similar or related marks (including, for instance, but not limited to, "Built4Trucks," "Built4Truck, " “BuiltForTruck,” and “BuiltForTrucks.com”) for any use pertaining to reference, business reference, media reference, web reference and/or citation, personal referral, and any other mention of this business or website. 

Website Terms and Conditions

By visiting the site and shopping at BuiltforTrucks.com, you agree to the following terms and conditions: 

All users of Builtfortrucks.com are subject to and agree to the following terms, conditions, and other applicable laws. Accessing our site(s) (whether by web, mobile or any other device) indicates you agree to the Terms and Conditions set forth in this statement.

By using Builtfortrucks.com, you represent that you are at least 18 years of age or older. If you younger than 18 years of age, you represent you are visiting the site under the supervision of a parent or guardian.

Copyright
All web site design, text, graphics, the selection, arrangement, and execution thereof, and including all software, Copyright © 2014 Built for Trucks®. All Rights Reserved.

Permission is granted to electronically copy and print in hard copy portions of this web site for the sole purpose of placing an order with Built for Trucks. Reproduction to distribute, sell, lease, display or create derivative works from is strictly prohibited. No commercial use of any of the information provided on Built for Trucks for the benefit of another business is allowed unless expressly given permission in advance. Any other use of materials on this web site – including reproduction for purposes other than those noted above, modification, distribution, create derivative work or republication – without the prior written permission of Built for Trucks.com is strictly prohibited.

Unless indicated otherwise, the products in our catalog or this website are not manufactured by or on behalf of General Motors®, Ford®, DaimlerChrysler®, Jeep®, Nissan®, Honda®, Toyota®, Mitsubishi®, Mazda®, Isuzu® or any other name brands Builtfortrucks.com may carry or supply information regarding. No affiliation or connection with, or sponsorship or approval by any of these organizations is intended. Built for Trucks® and Built for Trucks.com® are trademarks of BuiltforTrucks.com.

The Ford logo is a registered Trade Mark of Ford Motor Company. The Chevy, GMC and Hummer logos are a registered Trade Mark of General Motors Company. The Toyota logo is a registered Trade Mark of Toyota Motor Sales, U.S.A., Inc.The Nissan logo is registered trademark of Nissan North America. The Dodge and Jeep logos are a registered of ChryslerGroup LLC.

The entirety of this site, its content and applicable apps, is copyrighted as a collective work under the United States and other copyright laws, and is the property of BuiltforTrucks.com and its affiliates. The collective work includes works that are licensed to BuiltforTrucks.com This is including but not limited to text, graphics, the BuiltforTrucks.com logo, images, and any code. These may not be duplicated in any form and we reserve the right to take legal action against violation of this copyright of any kind. 

Trademarks
Built for Trucks Copyright © 2015 Built for Trucks® All Rights Reserved. BuiltForTrucks and BuiltforTrucks.com are registered trademarks. All respective manufacturers and brands BuiltForTrucks.com carries are duly trademarked and copyrighted under their individual terms of service as well.

Warranty Disclaimer
Most products we offer at BuiltforTrucks.com are secured with a MANUFACTURER's warranty. The specific terms of warranties vary from product to product. Warranty information should come within your final purchase package upon receipt of your order. If you would like specific warranty information on a particular product before, please contact a customer care professional at our toll free customer service number. Please note that BuiltforTrucks.com is not responsible for guaranteeing a warranty or returns, but we can facilitate this process with the manufacturer upon request. 

Limitation of Liability and Warranties
Warranty information is included explicitly within every packaged order. Warranty is void if an item is altered, misused or installed improperly. If you have any questions about the manufacturer warranty prior to installation, please call our toll free number. BuiltforTrucks.com is not liable for any direct or indirect consequential damage of any kind.

Payment Terms and Conditions
By submitting an order with BuiltforTrucks.com, you agree to the following: 

I authorize BuiltForTrucks.com to charge any credit/debit card payments to my credit/debit card(s), and/or I authorize my bank to deduct any checking/savings payment(s) from my checking/savings account, on or on the business days following the order transaction date indicated above.  All payments are due at the time of order, including order and freight charges. This is designed to protect you as a customer and ensure your transaction is processed and/or put into production. No "payment upon delivery" or "net-30, net-35" allowed. 

If a PayPal account payment profile was created, or if the customer opts to order as a PayPal guest, I authorize BuiltForTrucks.com to charge any due payment to my account, and/or I authorize my bank to deduct any checking/savings payment(s) from my checking/savings account, on or on the business days following the order transaction date indicated above. I understand the order cancellations under PayPal are not permitted.  

If BuiltforTrucks.com is unable to secure funds from my credit/debit card(s) or my bank for any reason, including, but not limited to, insufficient funds in my credit/debit card or bank account or insufficient or inaccurate information provided by me when submitting my electronic payment, BuiltforTrucks.com may undertake further collection action, including application of fees to the extent permitted by law.

 

Cancellations, Refunds, Special Orders

 

Cancellations

Payment cancellation or unsuccessful payment may cause an interruption of my order and additional shipping and order processing services. Because we are working with heavy duty freight or custom-built items that are processed immediately upon ordering, there are generally no cancellations. 

 

If customer wants to request cancellation, the customer must do so in writing via email or fax, again ALL cancellation request must be written so that there is no question on when cancellation was officially requested. Any Phone, voice, voip, chat, or text requests for cancellation are void and not permitted.

 

If the required and mandatory written request is not received within one (1) hour of initial order placement, then the item goes immediately into shipping and fulfillment production and/or shipping transit and cannot be cancelled or may be subject to a 50% restock fee also original and return shipping is not refundable. Customer is responsible for cost of both original and return shipping. If BuiltForTrucks.com arranges the return shipment on behalf of the customer then return shipment fees may be also deducted from any refund or credit.

 

Orders are processed within an hour of order placement. Items go into production and/or shipping transit. For items that are in stock, tracking and/or estimated delivery date is typically available within 48-72 hours (business days). Once available, tracking information is provided via builtfortrucks.com website account messaging or email. 

 

Refunds

 

If any refund is granted, builtfortrucks must approve any refunds or credits in writing via email, once approved, please allow minimum 5-7 business days for refund or credit to be returned to payment method on file.

 

Special Orders

 

For special orders, back orders, manufactuer discontinued items, custom built, and/or special order manufacturer built items, there are no cancellations for any reason. For special orders, tracking is available once the item is built and the customer will be contacted by email. All payment for backorder or special order items are due at the time of order so that the product ordered can go into production. Estimates on backorders and special orders are truly estimates, neither Built For Trucks nor manufacturers, or freight companies are able to make guarantees on production, shipping, or delivery times.

In the event of back order or special order item, production estimates may increase (generally 2-8 weeks, depending on manufacturer). Cancellations due to production time increases are not permitted for any reason.

For both phone and online orders, if we have not received a dispute, change, or correction of order within 1 hour of order placement, then the order will go into processing. No cancellations on special orders.  By placing an order, you are certifying that the infomation on your invoice is accurate and the part (s) exactly ordered as you the customer requested. Built For Trucks reserves to the right to refuse business.

There are no exceptions to our cancellation policy; cancellation due to personal matters (e.g. buying a new truck; personal truck damage, local conditions, etc) not permitted on special orders or may be subject to cancellation fee for stock items. All returns may be subject to a 50% restock fee and original and return shipping are non-refundable. Customer is responsible for cost of both original and return shipping.

 

Refused Shipments, Customer Non- Response to Shipments, Failed Delivery attempts

If it is determined that an item as "refused" upon delivery or returned to sender for no apparent reason or no valid reason such as damage notated on shipping receipt, your return or claim may be rejected altogether. If shipment is refused for valid reason such as damage and properly notated on the receipt, builtfortrucks.com will require time to allow shipper to properly investigate the claim such as 4-6 weeks for investigation, during this investigation there are no cancellations, credits, or refunds customer must allow time for investigation to complete or be subject to 50% cancellation/restock fees. If investigation is in customers favor and shipper is responsible for damage builtfortrucks.com will issue credit or refund for part. If investigation determines shipper is not responsible or there is not proof of damage notated by customer on receipt then builtfortrucks ma not issue full credit and may issue refund or credit minus 50% restock fee plus any original or return shipping fees. Any refund for refused delivery in these cases is subject to a re-stock fee of 50%. Both Original and Return shipping is also deducted from the refund. In the event that an item is undeliverable due to delivery address, customer lack of response to shipper, or any other reason, such returns are subject to 50% restock fee as well as return shipping cost.  All orders and payments are subject to the terms and conditions found in our cancellation policy in its entirety. All orders and payments are subject to the terms and conditions found in our Returns Policy; there are no exceptions. Original shipping is nonrefundable. By submitting an order to BuiltForTrucks.com, I indicate that I have read, understood, and agree to these shipping terms and conditions. 

All orders are subject to freight shipping conditions found in our Shipping Policy. BuiltForTrucks.com reserves the right to use the shipping company of our choice without notification or permission to the customer. We strive to work in the best interest in our customers using our team and delivery methods. All orders and payments are subject to shipping policy; there are no exceptions. By submitting an order to BuiltForTrucks.com, I indicate that I have read, understood, and agree to these shipping terms and conditions.

In orders placed during the months of November and December, delivery times may increase by 10-15 business days due to holiday slow down of freight shippers and product manufacturers. There are no cancellations on freight orders or may be subject to cancellation fees for stock items. All orders and payments are subject to terms and conditions; there are no exceptions. 

 

Returns

 

In General all items are sold as-is and all sales are final. All approved cancellations or returns are subject to a 50% cancellation or restock fee. Also both original and return shipping is non-refundable.

 

Claims of Receiving Wrong Part, Damaged Parts, or Order Accuracy

Purchase of optional accessories: or additional purchases on all product pages are for convenience and truly optional these purchases are sold as is and all sales are final; it is up to the customer to decide which optional part they choose to purchase. BuiltForTrucks.com makes no warranty or guarantee on fitment of optional upgrades or accessories this includes, but is not limited to, winches, custom paint jobs, lights, mounts, shackles, and/or other optional upgrades and accessories offered. BuiltforTrucks.com is not responsible for customer optional accessory choices and makes no claims, guarantees, nor warranties regarding present or future compatibility or fitment. Any upgrades purchased, whether with product or purchased separately or on a later date, are non refundable. Your purchase indicates your understanding and agreement to this.

 

Non Returnable Items: Certain merchandise either is not refundable nor returnable by its nature or is not considered to be returnable. All these items are sold as-is and all sales are final; No returns, refunds, or credits accepted on special order, customized, custom-made, freight shipped, heavy duty items, oversized items, or custom-developed products.

Examples of non-returnable items: are to include, but not limited to painted products, electrical, fuels tanks, powdercoat parts, bumpers, steel parts, welded parts, lights, wire or rope products, winches, rubber pads, pipe or fiberglass products.

Back orders: No returns or refunds on special order, backorder, custom-fit, discontinued items, or direct from manufactuer items. These are sold "as is" and all sales are final. No returns accepted on Goods used or damaged after purchase, Customized goods received as ordered, and Goods not returned with their original package. Sale items (if applicable) Only regular priced items may qualify for returns or refunds, unfortunately sale items cannot be refunded. All the the parts or products listed above as exceptions to the return policy are sold "as is" and all sales are final.

 

Order Accuracy: Customers have the opportunity to select a vehicle year,make,model at time of ordering. Unless customer provides written notice, must be via email or fax to confirm exact tome of request, or request of order change or cancellation within 1 hour of order placement, the customer agrees that order is considered accurate and valid.

Upon Delivery Customer will again Verify Item received: Upon delivery or receipt of item customer has chance to inspect and verify item before signing off on approval, once signed for customer agrees that signature is another verification by customer that order is accurate. Once customer signs, receives, or accepts item(s) customer is acknowledging that all that was received is accurate. Customer is also agreeing that item(s) are “as described”, and items are in working condition and are not defective.


Installed Items: All sales are final. No returns, refunds, or credits will be granted to items that have been installed. By installing an item I take full possession of the item you purchased and I understand that all sales are final.  

Damaged Item Claims: No refunds, returns, or credits on claims of damaged items, unless customer or representative notated on proof of delivery receipt upon delivery, as all items are sold as is and all sales are final. Customer or representative must notate any damage claims on delivery receipt, if not noted at time of deliver on delivery receipt, then claim is void and not valid as damage may have occurred while in customer possession. Customer is required to inspect a delivery before signing and either approve, approve with notated damage, or reject shipment due to damage. By providing a shipping location on invoice, customer agrees to authorize that a representative at the provided location may also sign off for the delivery. Once a delivery is signed for, all sales are final.

Ground Shipments: For ground shipments (such as FedEx and UPS), sometimes delivery can be made without signature. In these cases, customer must notify BuiltForTrucks within 24 hours of receipt regardless of whether item(s) delivered were signed for or not. If customer does not notify us within 24 hours any claims will be considered null and void due to once in customer possesion it is difficult to tell when damage actually occurred or whether it occured in customer handling or posession or not. Also, ground shippers only allow a limited time to file a cliam. After 24 hours of delivery, all sales are final.

Altered Items: No refunds, returns, or credits will be granted on items that have been altered, damaged or installed. If a customer returns an item that has been altered, damaged, painted, primed, or installed, Built For Trucks reserved the right to re-bill the customer for the full amount of the item including any original or return shipping as the item has been altered as prohibited by Terms and Conditions.

 

Fraudulent Claims: If a person files a fraudulent dispute for an item that has been received, Built For Trucks reserves the right to re-bill the customer for up to one year (1 year) for the original transaction.

 

Exchanges: Because these are custom built products, exchanges are not permitted. For a new product, customer must place a new order with new order ID number, and pay standard shipping if applicable.

 

Returns Must Be Approved: Any returns must be approved by Built For Trucks and have an RGA #. ALL returns are subject to 50% cancellation or restock fee. Original shipping and return shipping is non-refundable. There are no exceptions.

 

BuiltforTrucks.com will send me an email confirmation of my order and/or payment(s) authorized by my purchase.ALL orders through BuiltForTrucks.com require customer prepayment for goods upfront, in full, including order, freight charges, shipping, and taxes (if applicable). This payment policy includes stocking items, special orders, custom orders, and all other products sold through BuiltForTrucks.com. There are no exceptions. Payment upon delivery and/or lay-away is not permitted.

By submitting an order to BuiltforTrucks.com, I indicate that I have read and understood the payment terms and conditions.

Shipping policy, Return Policy, Cancellation Policy

By using this website and placing an order with Built For Trucks, you agree to the Payment Terms and Conditions,Shipping Policy, Return Policy, and Cancellation Policy found in the Customer Service portion of  the Builtfortrucks.com website.

Phone Orders

All phone orders are subject to the same General Terms and Conditions, Payment Terms and Conditions, Shipping Policy, Return Policy, and Cancellation Policy found on this website. There are no exceptions. By submitting a phone order, you are indicating that you have read, understand, and agree to all standard terms and conditions found on this website. For quality assurance and training purpose, all calls may be monitored or recorded. 

Safety and Warranty

All safety warranties are set forth by the manufacturer. See manufacturer's installation guidelines and product warning for more information. BuiltforTrucks.com LLC assumes no liability for general safety, or in the event of an accident. We assume no liability in the event of an accident of any party involved, nor do we purport that our products save lives or prevent injury or vehicular damage.

Typographical Errors

In the event that a item at BuiltforTrucks.com is erroneously listed at an incorrect price, BuiltforTrucks.com reserves the right to refuse or cancel any orders placed for item listed at the incorrect price. BuiltforTrucks.com reserves the right to refuse or cancel any such orders whether or not the customer have received order confirmation and/or had credit card charged. If the customer's credit card is charged for the erroneous listing and the order is subsequently cancelled, BuiltforTrucks.com will issue a credit to your credit card account in the amount of the incorrect price.

Term; Conditions; Termination

These terms and conditions are immediately applicable to the user upon accessing the site, application, or catalogue, and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by BuiltforTrucks.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Website or Application User Account Information

During your time spent on Builtfortrucks.com, you may be prompted to create or log in to a user account.  This  account may also be created during the checkout process if you purchase any item from our online store.

Your log-in information and user account will enable you to receive access to certain password-protected areas of BuiltforTrucks.com.  BuiltforTrucks.com will use this information to customize your experience, and you may also make changes to and personalize your account to fit your needs. At all times, you will be remain  under our terms and conditions (as a logged in user or a guest).

As such, you are solely responsible for all access to and use of BuiltforTrucks.com by anyone using the identification information created and assigned solely to you for your account log-in.  This includes, but is not limited to, all communications, financial obligations, and transactions during such use.

BuiltforTrucks.com is not responsible for any misuse of your account, and any use through this account remains subject to our complete terms and conditions. It is tantamount that you protect your user account information for your own security. If you feel as though your username and password has been compromised, please contact our Customer Care team immediately.

Feedback Terms and Conditions

Unless otherwise stated, anything you submit to BuiltforTrucks.com in the form of comments, techniques, questions, product or service reviews, contest submissions, photos, videos, articles, and suggestions is subject to being published.  This will be published as open, non-confidential content, and royalty-free.  Any submission in this form will be regarded as a perpetual and transferable right for BuiltforTrucks.com to use, copy, and distribute for display and publishing with BuiltforTrucks.com and any of its entities.

State Legal Terms and Conditions

Your use of the BuiltforTrucks.com site, applications, and affiliates shall be governed in all respects by the laws of the state of Texas, United States of America, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods.

By visiting BuiltforTrucks.com site, applications, or affiliates, you agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of BuiltforTrucks.com products) shall be in the state or federal courts located in Austin, Texas. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of BuiltforTrucks.com products) must be commenced within one (1) year after the claim or cause of action arises.

BuiltforTrucks.com's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. BuiltforTrucks.com its rights and duties under this Agreement to any party at any time without notice to you. No instance of waiver by us of our rights or remedies under these terms and conditions shall imply any obligation to grant any similar, future or other waiver.

These terms and conditions form part of the Agreement between the Customer and ourselves. Your accessing of this website and/or undertaking of a booking, order, or Agreement indicates your understanding, agreement to and acceptance, of the full Terms and Conditions contained herein.

 

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